The Challenge
The client's support team was drowning in 500+ repetitive tickets per day — order status, returns, sizing questions. Response time averaged 18 hours. They couldn't scale hiring fast enough.
The Solution
We built an AI support bot on Telegram integrated with their Shopify store via n8n. The bot handles order lookups, returns initiation, and FAQ in 3 languages. Complex issues escalate to a human with full conversation context.
“We went from drowning in tickets to handling double the volume with the same team. The bot pays for itself every month.”
